faq

Frequently Asked Questions (FAQ)

Delivery typically takes 2 days, but factors such as distance, holidays, and weather conditions may extend it to a maximum of 4 days.

After ordering, our team processes your request promptly. We prepare your items for shipment, conduct quality checks, and dispatch them swiftly. You’ll receive tracking information to monitor your delivery progress.

Certainly! You can conveniently access and download your invoice from the ‘My Account’ section under the ‘Orders’ page after completing your purchase.

Yes, refunds are possible under specific circumstances:

Lost in Delivery: If your order is confirmed lost in delivery, a refund will be processed.

Damaged on Delivery: In case of damage, we’ll arrange a pickup for return upon customer request, and you can choose either a refund or a replacement.

Change of Mind: Unfortunately, change of mind is not refundable. However, you have the option to exchange the item for one of the same price or higher.

Please contact our customer support for assistance with any of the mentioned situations.

Delivery charges vary based on weight and chosen delivery method. Customers can view detailed delivery information, including charges, before confirming their order during the checkout process.

Package tracking allows you to monitor your order’s journey, updating from pickup to delivery hub and finally, delivery. Please note, tracking status may vary as it’s handled by the delivery company.

Once an order is placed, changes or cancellations may be limited. Please contact our customer support immediately for assistance. We’ll do our best to accommodate your request.

Yes, you can choose local pickup during ordering. If you wish to switch from delivery to pickup, contact us promptly. If the package hasn’t been handed over to delivery, we can facilitate the change.

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317, Negombo - Colombo main road, Kandana, LK | 11320

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