1. Warranty Overview & Genuine Guarantee
LK Deals warrants that all hardware products, appliances, tools, and electrical switchgear supplied through our web platform (lkdeals.lk) or retail counter are genuine, brand new, and free from manufacturing defects in materials and workmanship under normal, intended use.
Warranty terms commence from the date of the original invoice or cash sale receipt issued by LK Deals. Customers are advised to retain the original invoice, warranty card (where applicable), and serial number packaging for the entire duration of the warranty.
2. Standard Warranty Schedule by Product Category
The duration of the warranty period depends on the specific brand and category of the item purchased:
| Product Category / Line | Standard Coverage Period | Warranty Type | Special Conditions |
|---|---|---|---|
| Heavy Duty Power Tools (DeWalt, Makita, Bosch, DongCheng, DCA) |
6 – 12 Months | Repair / Service Warranty | Armatures, field coils, switches covered. Carbon brushes & chucks excluded. |
| LED Lighting & Panels (Eco Panel, Philips, Orange, ACL) |
1 – 2 Years | Direct Replacement | Driver or LED array failure. Physical crack/burnt drivers due to lightning excluded. |
| Switchgear & Distribution Boards (MCBs, RCCBs, Isolators, Enclosures) |
2 – 5 Years | Manufacturer Replacement | Must be installed by a certified electrician conforming to CEB/LECO standards. |
| Building Wires & Cables (ACL, Kelani, Sierra) |
Manufacturer Guarantee | 100% Pure Copper Certification | Covered against manufacturing flaws, insulation breakdown, and SLS certification specs. |
| Smart Home & Measuring Instruments (Digital Multimeters, Clamp Meters, Timers) |
6 – 12 Months | Service & Calibration | Probes, test leads, and internal battery leaks are excluded. |
| Consumables, Hand Tools & Accessories (Drill bits, cutting discs, tape, screwdrivers) |
7 Days Checking Warranty | Immediate Out-of-Box Replacement | Applies strictly to out-of-box defects prior to operational wear and tear. |
3. Scope of Coverage
Under our standard warranty policy, LK Deals or its authorized service center will, at its option, either:
- Repair: Repair the defective component, motor, circuit board, or mechanism using genuine replacement parts at no cost to the customer for labor or parts.
- Replace: Replace the unit with an identical new product or an equivalent current model if the original item cannot be repaired within an acceptable turnaround timeframe.
- Store Credit / Refund: Issue store credit or refund if the product is defective upon arrival and an exact or equivalent replacement is permanently out of stock.
4. Warranty Exclusions & Void Criteria
The warranty does not cover damages or failures resulting from the following conditions:
⚠️ Non-Covered Factors & Void Scenarios:
- Electrical Surges & Lightning: Voltage fluctuations exceeding nominal ratings (230V ± 10%), lightning strikes, or phase imbalances without adequate surge arresters.
- Liquid & Moisture Ingress: Water damage, corrosion, chemical exposure, or operation in excessive humidity for non-IP65/IP68 rated equipment.
- Physical Abuse & Accidental Drops: Cracked casings, bent shafts, broken switches, or stripped gears caused by dropping or improper usage.
- Tampering & Unauthorized Repairs: Broken or altered warranty stickers, serial number removal, or attempted repairs by non-authorized technicians.
- Wear and Tear: Routine consumable parts including carbon brushes, rubber seals, chucks, drill bits, cutting discs, and exterior paint finish.
- Incompatible Installation: Failure to adhere to manufacturer installation guidelines, overloading rated wattage/amperage, or incorrect cable sizing.
5. How to Claim Your Warranty (Step-by-Step)
Follow this straightforward procedure to initiate a prompt warranty claim:
Locate Documentation
Find your original LK Deals purchase invoice (or order ID) and the product serial number.
Contact Warranty Desk
WhatsApp our support at 077 622 5188 with a brief description and photo/video of the issue.
Handover or Courier
Hand in the item at our Kandana service counter or send via registered courier with the claim reference.
Diagnostic & Resolution
Diagnostics completed within 3–7 business days, followed by repair, replacement, or dispatch.
6. Islandwide Return & Courier Logistics
For customers outside Colombo/Gampaha districts, items may be couriered to our main service center:
317, Negombo Road, Kandana, 11320, Sri Lanka
Attention: Technical Warranty Desk (Contact: 077 622 5188)
- First 7 Days (DOA): If an item is Defective on Arrival (DOA) within 7 days of delivery, LK Deals covers two-way courier costs upon verification.
- Standard Warranty Claims: Inbound freight is borne by the customer, while outbound return freight of the repaired/replacement product back to the customer is handled by LK Deals.
7. Contractor & Bulk Project Warranties
For major commercial projects, MEP contractors, and housing schemes purchasing full Bill of Quantities (BOQ):
- Direct Manufacturer Certificates: We can issue manufacturer-backed project guarantee certificates upon request for major brands (e.g., ACL, Orange, Philips, Schneider).
- Batch Testing & Technical Support: Our engineering reps coordinate on-site inspection for large-scale switchgear or industrial lighting issues.
8. Frequently Asked Questions (FAQ)
If you placed your order online, your invoice is stored under your account profile and in your email confirmation. If bought in store, provide your registered phone number or transaction date to our team for duplicate receipt lookup.
Most power tools and electrical items are diagnosed and serviced within 3 to 7 working days. In rare cases where specialized components must be imported from the manufacturer, our team will keep you updated throughout the process.
If the product was verified as defective on arrival within 7 days, shipping costs are fully reimbursed or covered by LK Deals.